Your Lizaro account is managed directly by the operator on its own platform. This portal provides information about how sign-in works – we cannot access, restore or unblock accounts ourselves. For account-specific problems, you will need to contact the operator's support team.
How to sign in, step by step
- Navigate to the operator's own website – type the address directly or use a saved bookmark.
- Locate the sign-in button and click it.
- Enter the email address you used when registering.
- Enter your password.
- Submit the form to access your account.
If you do not yet have an account, registration also takes place on the operator's platform.
Account restrictions, verification and self-exclusion
Several circumstances can prevent you from signing in, even when your credentials are correct.
| Cause | What happens |
|---|---|
| Identity verification pending | The operator may request properly certified ID, proof of residence, and payment-method ownership documents. You have 30 days to provide them; verification is usually completed within 10 days after the request is answered in full. |
| Account inactive for 180 days | A €5 monthly administration fee is charged, and access may be restricted until contact is made with support. |
| Self-exclusion in force | If you placed a self-exclusion on your account, sign-in is blocked for the duration you chose. This is a protective measure and cannot be overridden early. If gambling has become a problem, see the responsible gambling resources below. |
Signing in from a phone
Access works the same way on mobile. Open the operator's site in your phone's browser, use the sign-in button, and enter the same email and password you use on desktop. The account is shared across devices.
The operator does not publish details of a dedicated mobile app; browser access is the confirmed route.
Why a login is refused
When sign-in fails, the cause is usually one of the following:
- Wrong credentials – check your email address for typos and confirm your password is correct.
- Caps Lock – passwords are case-sensitive.
- Unverified account – new accounts may require email confirmation or document upload before full access is granted.
- Browser session issue – clear your browser cache and cookies, then try again.
- Regional restrictions – the operator restricts access from 27 countries, including the United Kingdom. If you are attempting to sign in from a restricted territory, access will be blocked.
Resetting a password the safe way
If you have forgotten your password, look for a "Forgot password" or similar link on the operator's sign-in screen. You will be asked to enter your registration email address. The operator will send a reset link to that address – follow the instructions in the email to choose a new password.
If you no longer have access to the email address you used at registration, contact the operator's support team directly. You will likely need to verify your identity before a new contact method can be set.
Support channels
The operator provides 24/7 live chat and email support at [email protected]. When contacting them about a sign-in problem, have the following information ready:
- The email address you registered with.
- When the problem started.
- The exact error message displayed on screen, if any.
For questions about this information portal itself, write to [email protected] – but remember, we cannot assist with operator account issues.
Keeping access safe
Sign in only on the operator's own website. Type the address yourself or use a bookmark you created – never follow a link in an unsolicited email or text message, as these can lead to phishing sites designed to steal credentials.
Use a password that is unique to this account and not shared with other services. If a password is compromised elsewhere, an attacker could try it here.
On a shared or public device, sign out when you finish. Closing the browser is not enough – use the operator's sign-out button to end the session properly.
Responsible gambling
Gambling is entertainment, not an obligation. If you find yourself signing in out of compulsion rather than choice, or if losses are affecting other parts of your life, it may be time to take a break. The operator provides self-exclusion as a control tool. For free, confidential support, contact GamCare on 0808 8020 133 (24/7) or visit BeGambleAware. 18+. For self-exclusion across all UK-licensed sites, visit GamStop.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.